Frequently Asked Questions

No. If you would like to use the Fuel Finder feature in the app to find fuel stations near you, you can turn on location services to use that feature.

Remember that the GPS unit communicates your vehicle’s location by pinging nearby cellular towers. If there is anything preventing good cellular communication, such as a parking garage or metal building, we won’t be able to display your updated location until the GPS device is able to communicate with the app. It will display your location a few minutes after your trip has ended, not in “real-time” as the vehicle is moving. Also, the mobile app uses a push notification to communicate a change in your vehicle’s status – if you don’t have push notifications enabled in the app, you must use the refresh button located on the vehicle location map, or restart the app to see the vehicle’s location update.

First, your mileage updates in the app at the end of a trip, after the ignition is turned off. If you are parked in an area with an obstruction to cellular towers (such as a parking garage or other areas where cell phone connectivity can sometimes be intermittent), it will update after your vehicle has been moved from the obstructed area. If mileage is still inaccurate at the end of your next trip, click the red “X” below the mileage to update your mileage. Your mileage will appear in BLACK until the GPS device has a satisfactory lock with cellular towers.

Some makes and models of vehicles allow the GPS unit to pull the mileage directly from the vehicle, and others rely 100% on the GPS/cellular tower tracking. Because of this, some vehicles’ mileage will be off from time to time simply due to bad cellular or GPS coverage during a trip. Please update your mileage using the “Is this accurate?” button below the mileage. If you need further help troubleshooting mileage, just email us at support@driven-analytics.com.

First, you need to make sure that we have the correct phone number on file to send you the notifications. From the main screen, tap the gear icon and choose “Profile”. Ensure that your mobile phone number is correct in the contact section.

Next, when your vehicle is started, the GPS device must determine the location by communicating with nearby cellular towers.  This alert can take up to 15 minutes to make it through our system, and that’s when you get the text. If neither of these solve the problem, email us at support@driven-analytics.com.

First, you need to make sure that we have the correct phone number on file to send you the notifications. From the main screen, tap the gear icon and choose “Profile”. Ensure that your mobile phone number is correct in the contact section.

Next, when your vehicle is started, the GPS device must determine the location by communicating with nearby cellular towers.  This alert can take up to 15 minutes to make it through our system, and that’s when you get the text. If neither of these solve the problem, email us at support@driven-analytics.com.

DO NOT ATTEMPT TO RECOVER YOUR VEHICLE ON YOUR OWN. Please contact the appropriate state or local authorities if an actual theft has occurred.

You must have location services turned on to use this feature. Fuel prices will show as “$-.–“ if the price at the fuel station has not been reported within the last four hours.  Although in most cases the reported fuel price is accurate, we cannot guarantee the accuracy of constantly changing fuel prices.

No, the app is available only on iOS and Android devices, to be paired with your vehicle and used only on a mobile device.

Sorry for the inconvenience.  If you are having trouble with your GPS unit, please email us at support@driven-analytics.com so we can troubleshoot the device or get you a new one.

Partner service centers have agreed to honor pricing in the app.  If yours is not, please let us know right away!  We will work directly with them to fix the issue.  Email us at support@drivenanalytics.com and provide us with as much information as possible.  Thanks!